Siuntimo politika

We pack and ship every KoKo with love — so your little Green Buddy arrives safe, fresh, and ready to grow. 🌱💧

 

Processing Time

All orders are prepared within 3-5 business days.

Every KoKo is handmade, so during busy seasons processing may take an extra day.

 

Worldwide Shipping

 

Yes — we ship worldwide! 🌍✈️

Shipping rates are calculated at checkout based on your location.

 

Estimated Delivery Times

 

Delivery times depend on your country:

After Koko’s preparation:

• Europe: 3–7 business days
• UK: 5–10 business days
• USA & Canada: 7–14 business days
• Australia & New Zealand: 10–20 business days
• Rest of world: 10–20 business days

(Shipping delays may occur during holidays or customs processing.)

Tracking Information

Once your order is shipped, you will receive a confirmation email with your tracking number.

You can follow your KoKo’s journey at any time.

Customs & Import Taxes

International orders may be subject to:

• Customs fees
• VAT or import duties

These charges are the customer’s responsibility and vary by country.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging.

📩 Email: koko@babykoko.eu

We’ll replace or refund your item depending on the situation. 💚

 

Wrong Address Disclaimer

 

Please double-check your shipping address at checkout.

We cannot refund orders shipped to an incorrect address provided by the customer.